This book is for decision makers who deal with public disputes. It outlines step by step how to analyze a dispute, determine the best approach for managing it, and set up specific procedures for negotiating and carrying out agreements
Includes bibliographical references (pages 279-283) and index
Part one: Public Controversies and Conflict Management -- Part Two: A Step-By-Step Process -- For Managing Public Disputes -- part Three: Ensuring the Success of Conflict Management